Be aware, stay safe – NBB UAE
Your guide to secure banking, awareness, and consumer rights
Consumer Protection & Your Rights
- NBB’s Commitment: We treat all customers fairly and transparently, ensuring periodic updates via SMS, ATM messages, and monthly statements.
- Accessibility: Senior citizens and People of Determination receive priority branch access.
Transparent Communication
- Clear product terms, fees, and conditions are shared with customers:
Consumer Education
- We empower customers with knowledge of financial risks, safe practices, and complaint procedures.
- Programs are designed to build confidence and informed decision-making.
Remittances: Send Money Securely
Benefits:
- Fast, secure transfers (local or international)
- Flexibility across transaction sizes
- Transparent charges if properly filled in TT form
Best Practices:
- Use licensed providers only
- Double-check recipient details
- Include purpose and full beneficiary name to avoid delays
- Watch for transfer limits and country regulations
Fraud Prevention & Safe Banking
Common Fraud Types:
| Type | Description & Tips |
| Phishing | Don’t click suspicious links or share sensitive info. Verify sender. |
| Emergency Scams | Fraudsters may pose as distressed relatives – always verify independently. |
| OTP Scams | Never share your One-Time Password with anyone. |
General Tips:
- Don’t share personal details
- Don’t click unverified links or ads
- Report fraud immediately: 800622823 / [email protected]
ATM & Card Safety
- Shield your PIN
- Watch for tampered ATMs
- Report unusual activity promptly
Data Privacy & Responsible Banking
- Privacy: We protect your personal and financial data from unauthorized use.
- Conflict of Interest: NBB has clear policies to manage and disclose conflicts.
- Consumer Duties:
- Read and understand terms
- Provide accurate, updated info
- Check forms before signing
- Learn the complaints process: NBB Complaints Procedure
Know Your Products
| Product | Highlights |
| Current A/C | AED 2,000 min. balance, requires salary transfer or borrowing link |
| Savings A/C | Interest-bearing, AED 1,000 min. balance |
Inclusion & Accessibility
- Our branches are equipped for People of Determination:
- Accessible counters and ATMs
- Barrier-free entry points
Sanadak
The Central Bank of the UAE has established Sanadak, an independent Ombudsman Unit to assist consumers, in resolving any complaints with Licensed Financial Institutions and Insurance Companies that could not be settled through internal complaint resolution processes.
What is Sanadak?
Sanadak serves as a neutral and independent entity dedicated to resolving financial and insurance disputes fairly and impartially. If you have an unresolved complaint related to financial services or insurance that has not been satisfactorily addressed by internal procedures, Sanadak offers you a new avenue for resolution.
How can Sanadak help you?
Sanadak will review and resolve complaints in an impartial manner, ensuring fairness to all parties involved. This initiative reflects our ongoing commitment to transparency, fairness, and customer satisfaction in the financial services industry.
What should you do?
If you have an unresolved complaint, we encourage you to first contact our customer service team. We are here to assist you and aim to resolve any issues promptly and efficiently. If, after engaging with our team, your issue remains unresolved, you may then approach Sanadak for assistance.
How to contact Sanadak?
Consumers are advised to contact the Sanadak unit directly or visit their official website click here
Office location
Emirates Institute of Finance building, Ground Floor. Abu Dhabi, UAE.
Working hours
8:30 AM to 3:30 PM, Monday to Thursday
8:30 AM to 11:30 AM on Friday
Contact centre number
800-726 2325 (SANADAK)
FAQs: CRS & FATCA
What is the Common Reporting Standard (CRS)?
CRS is a global standard under OECD (Organization for Economic Co-operation and Development) for automatic exchange of financial account information for tax purposes. It is sometimes called ‘Global FATCA’. CRS is an information-gathering and reporting requirement for financial institutions in participating countries, to help fight against tax evasion and protect the integrity of tax systems. Based on the CRS, financial institutions in participating countries collect and the report certain information about their account holder’s tax residency status and account details to the local tax authorities. The disclosed information may then be exchanged with other participating countries’ tax authorities.
Why do I have to Provide my Tax Residency?
Under the CRS, financial institutions in the UAE must obtain and report certain information relating to their account holder’s tax statuses to the local tax administration. Therefore, NBB will ask you to declare your tax residency status at the time of account opening, if you have not provided earlier.
How often NBB required report to Tax Authority in UAE?
The reporting to the tax authorities in the UAE occurs on an annual basis and at adhoc basis based on regulatory requirements.
Do I need to provide any supporting documents?
Supporting document is necessary as and when required at certain instances when evidence with regards to your tax statuses. NBB will reach out to the concerned customer to share the information and documents as applicable.
FATCA
Disclaimer: This document is intended as a summary, is for information purposes only and is general in nature. It should not be construed as tax or legal advice. National Bank of Bahrain or any other Affiliated Group may not be held liable for any loss that results from reliance upon this information. Customers should seek professional legal and tax advice relevant to their specific circumstances.
What is FATCA?
FATCA stands for the Foreign Account Tax Compliance Act. It is a law enacted in the United States of America (U.S.A) and is aimed at addressing perceived tax abuse by U.S. Persons using accounts maintained with Foreign Financial Institutions outside the U.S.
What documentation will be requested to submit for FATCA Purposes?
NBB may request you to submit a self-certification by completing one of the Internal Revenue Service (IRS) withholding certificates (W9 or W-8BEN/W-8BEN-E) to confirm whether you are a Specified U.S. Person, and to confirm if there are any U.S. Substantial Owners for business customers.
How often do I have to provide information for FATCA purpose?
Customers are expected to provide updated personal information and account details to NBB as and when there is a change to this information.
What Does FATCA means for me if I don’t have any U.S. Indicia?
If you don’t have any U.S. Indicia, FATCA will have no impact on your relationship with NBB; however, we may still request you to confirm your non-U.S. status.
What are the Indicia of U.S. Status for Individuals?
The following criteria are considered U.S. indicia for individual customers:
- US citizenship (passport or green card holder) or U.S. residency
- US place of birth
- US mailing or residence address (including P.O. Box)
- US telephone number (residence or mobile)
- Standing instruction to transfer funds to an account domiciled in the US.
- Power of attorney or signatory authority granted to a person with a US address.
- An ‘in care of’ or ‘hold mail’ address that is the sole address for the account holder as per NBB’s records.
- Customers having any one of the above listed indicia will be required to provide additional information and/or documentation to confirm their U.S. status.
Reach Out Anytime
We’re here to help—always.
- 24/7 Call Centre: +971 800 622823
- Email: [email protected]
